At OutsourcingArmenia, knowledge management
is an organizational priority - learning is embodied in the company mission. OutsourcingArmenia's
knowledge management focuses on methods for
• Comprehensive knowledge capture
• Knowledge transfer, including sharing and training
• Knowledge update.
Knowledge is available:
 Explicitly, in the form
of
• Process description
• General standards/guidelines
• Published technical literature on developments
• Brochures obtained through contacts
 Implicitly,
like
• Life cycle models
• Tricks/tips
• Specific tools/techniques
• Reusable design/code/test case
• Check lists
• Forms, reports, templates
• Project team structuring
• Training methods
 The
source of the knowledge of the above description can be from
• Human sources - our own staff discussion, business net works, meetings
and seminars, contacts and experts.
• Economic and financial sources - annual reports, trade publications, general
media.
• Corporate sources - customers, suppliers, company brochures, advertisements
and
• Technical sources - books, journals, product manuals, technical reports.
The challenge of knowledge management is to seek and obtain the above artifact
of knowledge, catalogue it efficiently for easy fruitful access every time and
provide such access continuously
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